acg444 Privacy Policy

acg444 (referred to as "we", "our", or "the platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how acg444 collects your personal information, how it is used, with whom it is shared, and how it is kept secure.

By using our website or services, you agree to the terms of this privacy policy. Please read this policy carefully. If you do not agree with this policy, stop using our services and contact us for assistance.

1.1 Information You Provide Directly

When you register on acg444, manage your account, or contact us, you voluntarily provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers or bank details)
• National ID or passport information for identity verification
• Residential address

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and general geographic location
• Browser type and version
• Device information (operating system, screen resolution)
• Session duration and page visit history
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity

1.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive information from legitimate third-party identity verification service providers. This data collection is always lawful and subject to your consent.

acg444 uses your personal information for the following purposes:

3.1 When Information Is Shared

acg444 never sells your personal information to third parties. However, information may be shared in the following circumstances:

• Service Provider Partners: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support.
• Legal Obligations: To comply with a court order, a lawful request from a government authority, or applicable law.
• Fraud Prevention: To detect and prevent fraud, money laundering, or other illegal activity.
• Business Transfers: In the event of a merger, acquisition, or asset sale, in which case you will be notified in advance.

3.2 International Data Transfers

Some of our service provider partners may be located in other countries. In such cases, we ensure that data transfers follow appropriate security measures and that the protection of your information is maintained.

4.1 What Are Cookies

Cookies are small text files stored in your browser. They help our platform remember your preferences, maintain your login state, and improve the user experience.

4.2 Cookies We Use

• Essential Cookies: Essential for the basic functioning of the platform. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and login information.
• Analytical Cookies: To understand how users interact with our platform.
• Marketing Cookies: To display relevant promotional content.

4.3 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling certain cookies may cause some features of our service to not work properly.

acg444 uses industry-standard security technologies and practices to protect your personal information. Our security framework includes:

• SSL Encryption: All data transmitted on our website is protected by 256-bit SSL encryption.
• Two-Factor Authentication: An additional security layer for accessing your account.
• Secure Payment Gateway: All financial transactions are conducted through encrypted and secure channels.
• Regular Security Audits: Our systems undergo regular security testing.
• Staff Training: Our staff receive regular training on data protection.
• Access Controls: Only authorised staff can access your sensitive information.

However, no transmission of information over the internet is 100% secure. We strive for the highest level of protection, but we cannot guarantee the absolute security of data.

We retain your personal information for as long as necessary to provide our services and meet legal obligations. Generally:

• Active Account Information: For the full duration that the account remains active.
• Transaction Records: For the period required by legal requirements.
• After Account Closure: Information necessary for legal, regulatory, and dispute resolution purposes may be retained for a defined period.
• Marketing Information: Until you change your preferences.

Once the defined period has ended, your information is securely deleted or anonymised.

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we have collected about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you may request that processing of your information be restricted.
• Right to Object: You have the right to opt out of marketing communications.
• Right to Data Portability: You may request a copy of your information in a commonly readable format.

To exercise these rights, contact us at: [email protected] — we also offer 24/7 live chat support.

acg444's services are for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has used our platform, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on our platform, please notify us immediately.

acg444 may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address and update the "Last Updated" date on this page.

Continued use of our services after a policy update will be considered as your acceptance of the revised policy. We therefore recommend that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

Our data protection team will review your request as quickly as possible and take the necessary action.